100 Rules for Restaurant Staffers
Last week, Bruce Buschel wrote the first installation of "100 Things Restaurants Should Never Do." Today, he's back with Part Two.
A few I'm inclined to agree with:
- 58. Do not bring judgment with the ketchup. Or mustard. Or hot sauce. Or whatever condiment is requested.
- 64. Specials, spoken and printed, should always have prices.
- 69. If someone wants to know your life story, keep it short.
- 88. Do not ask if a guest needs change. Just bring the change.
- 95. Never hover long enough to make people feel they are being watched or hurried, especially when they are figuring out the tip or signing for the check.
What do you think of the list? And what would you add to the rules for restaurant staffers?
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17 Comments:
Haha please to #64! I never order specials because they never have prices!
LHSK12 at 4:10PM on 11/05/09
I agree with 64. Very few restaurants I go to seem to want to tell you what the price is..and then I feel weird asking. BLAARGH.
Robyn Lee at 4:20PM on 11/05/09
My biggest one - Waiters: PLEASE write down my oder! The chances of you forgetting something I asked for are SO much higher if you don't. I always cringe when I see a waiter without a note pad, real mood killer.
alliect at 4:29PM on 11/05/09
I think some of these suggestions are a little overkill, criticizing someone's personality versus competency, and contribute to the whole problem of service vs. servitude.
9. Do not recite the specials too fast or robotically or dramatically. It is not a soliloquy. This is not an audition.
33. Do not bang into chairs or tables when passing by.
41. Saying, “No problem” is a problem. It has a tone of insincerity or sarcasm. “My pleasure” or “You’re welcome” will do.
Some of the advice seems inconsistent:
11. Do not hustle the lobsters. That is, do not say, “We only have two lobsters left.” Even if there are only two lobsters left.
74. Let the guests know the restaurant is out of something before the guests read the menu and order the missing dish.
And some of the suggestions are usually out of the hands of the server:
94. Do not play an entire CD of any artist. If someone doesn’t like Frightened Rabbit or Michael Bublé, you have just ruined a meal.
And your own "Served" author once mentioned asking if something was wrong with the service after recieving a dismal tip:
96. Do not say anything after a tip — be it good, bad, indifferent — except, “Thank you very much.”
As I mentioned in the talk thread, I think a really helpful list would be 100 Things a Customer Should Never Do. I want to be a good patron as much as I want to have a good server.
PrettyNicola at 4:45PM on 11/05/09
YES @alliect! Write down my order! Especially if I have certain restrictions and you have a crappy memory.
You know how many salads had to be sent back b/c they were covered in cheese and I ask for the cheese to be left off?!?
_greenbean at 4:48PM on 11/05/09
In addition to writing down my order, remember who ordered what. I don't remember the stupid name you gave my dish and don't expect me to. I don't have the menu anymore to remind me what it is, either.
nitsuj at 4:52PM on 11/05/09
100 People I would never invite out to eat:
Bruce Buschel
Bruce Buschel
Bruce Buschel
Bruce Buschel
Bruce Buschel
Bruce Buschel
Bruce Buschel
Bruce Buschel
Bruce Buschel
I could go on, but I think you get the point. Some of his points are valid, but those are the obvious ones. Restaurants that don't follow those rules aren't going to read his post, and all of a sudden change their habits. As for the others, they sound incredibly curmudgeonly.
Let him eat a few lunches in Chinatown, then see how he feels about service.
maximillian at 5:16PM on 11/05/09
My god, yes on 58. That goes for commenters on food blogs, too. Ketchup is not the devil, seriously.
justjoan at 5:35PM on 11/05/09
100 things might be a bit too much but the top 5 are great...88 is my pet peeve!
Donangelo at 7:34PM on 11/05/09
I have many pet peeves: no prices on specials. Ditto to all the rest
Annette Aaron Eventfiulls at 9:30PM on 11/05/09
I'm fine with the list.
chanterelle at 10:53PM on 11/05/09
This list is great...and the one about the specials is dead on!
Always explained but price never quoted which usually ends up being higher than a regular entree on the menu.
And also the change thing is classless....what waiter thought this was a good idea to ask if you needed change???
It's a sign of laziness in all honesty;"I want a tip but I don't want to have to come back to your table to get it!"
jlewfoodie at 1:26AM on 11/06/09
I love lists! For those who think there are inconsistencies, they are missing the point, for example, make sure the water glasses are filled(it pisses me off when wait staff or bar tenders intentionally are slow on bringing a water glass or slow to fill up the glass to encourage me to drink more alcohol), but at the same time don't refill them every second.
It boils down to, waiting tables is an art and a profession, there is a fine line between too much and too little...and the really good staff are few and far between even at very top, expensive restaurants(I have experienced the water issue at a top restaurant in Chicago)so when you have a great person serving your table be sure to show your appreciation in whatever way you can.
P.S. I am not in the restaurant business, so this is not a plug, I am in the customer service business and there is a HUGE gap between Great and medicore people, and most of the time the GREAT people don't get the praise they deserve and the mediocre ones get more praise than they deserve...
Jbout at 9:37AM on 11/06/09
I am of two minds on the 'do you need change' thing. For each of us who are frustrated to be asked, there are others who get frustrated when the waitron brings back what is clearly a tip--they want the service interaction to be over when they've paid. If the server asks, then she can leave the guests to linger a little while longer or cut and run out of there.
Sure, the server may be trying to cut down on one more trip to the table--or trying to keep out of the way of the table. The server may ALSO--depending on the size/dynamic of the group be asking whether anyone needs particular bills broken down. If everyone is chipping in, someone may need to break a $50 or a $20 to make their share equal, or to make a tip. It may be less frustrating for the server to ask than to whisk it all away while the table may be engaged in conversation, only to have to do it again when the change is returned.
I just think that it's an attempt at clarity that is not necessarily always about servers running to the back and pocketing tips while running their greedy little hands together. Sure, there are other ways to do it...but perhaps we shouldn't ascribe nefarious or greedy intent to the question.
BananaMonkey at 9:49AM on 11/06/09
I worked as a bartender in NYC restaurants and hotels from 1978 to 1993, and I agree with every last one of Buschel's commandments. I don't think they're inconsistent in the least. The inclusion of the "only" in the line about the two final lobsters, for example, is what makes that a hustle rather than a piece of information.
And just because the Served blogger claims it's OK to ask what was wrong when the tip is bad doesn't mean it's right. It's far better if the manager goes over and asks if there was a problem than if the server does.
klg19 at 2:36PM on 11/06/09
I disagree with the author about pulling the plate. When I am eating out I hate it when the server doesn't take the empty plates. I don't want to sit around with an empty plate in front of me. I'd like to be able to put my hands/elbows on the table.
When I became a waiter, I was told that older people generally prefer to keep all plates on the table until everyone is done, while younger people prefer to have the plates pulled as they finish.
gwmccull at 1:45AM on 11/09/09
I was a server a few years ago and I don't think anyone should be bothered by the "do you need change" question, but that being said, there are people out there who do take offense to it.
Another server told me about a good solution that worked for her:
Pick up the check and announce "I'll be right back with your change..." giving the patron the chance to say "Thank You" or "Go ahead and keep it."
FindingAmanda at 3:42PM on 11/09/09